Store Policies

Shipping

Effective October 1, 2026

Where your books go, how they get there, and what to do if something goes sideways.

Shipping costs and destinations

Shipping options and costs for your address are shown at checkout before you pay. If your country isn't available at checkout, email us — we'll see what we can do.

When your order ships

Paperbacks are printed to order and shipped directly to you by our print partner. Signed first editions are signed by hand and ship from us. Pre-orders ship when the book is released. We'll email you when your order is on its way.

Signed copies are signed by hand, so they may take a little longer to go out than unsigned paperbacks.

Ebooks

Ebooks are delivered by email to the address you use at checkout. Pre-ordered ebooks arrive on publication day. If yours hasn't arrived, check your spam folder, then email us and we'll resend it.

School, team, and bulk orders

Shipping for Staff Room and Classroom packs and other bulk orders is quoted exactly to your address and included on your invoice.

Check your address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away — if the order hasn't shipped, we'll fix it.

Lost or damaged in transit

If your package arrives damaged or never arrives, email us. We'll send a replacement or a full refund. See Refund & Returns.